Privacy Policy
This Privacy Policy explains how Floral Essence processes personal data when you use the website, request floral services, or communicate with us about wedding bouquets and event decoration.
This section introduces how personal information, user rights, and support pathways are addressed in the document below.
Contact Information
Data We Collect
We may collect identification and contact details, event and order information, consultation notes, payment-related records, communication content, and technical data such as device and usage information. For floral projects, we may also process preferences relevant to design, timing, delivery, and setup.
How We Collect Data
We receive data when you submit an inquiry, request a design consultation, confirm a quote, arrange a deposit, or communicate with us about an event. We also collect certain data automatically through the website, such as basic technical and usage information, and we may generate internal records from our own service administration.
Cookies We Use
We may use essential cookies to support core site functions, preference cookies to remember selected settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent, depending on their purpose.
Cookie Controls
You may block or delete cookies through your browser, but some site functions may not work properly if essential cookies are disabled. Where the website provides preference tools, those settings can be used to limit non-essential cookies.
GDPR Overview
When the GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken before entering a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for operating the florist workshop, handling consultations, and managing wedding and event projects.
Where the GDPR applies, it governs our processing of personal data relating to individuals in the European Economic Area.
Your GDPR Rights
Where the GDPR applies, you may have rights to access, rectify, erase, restrict, or object to processing, and to request data portability in appropriate cases. If we rely on consent, you may withdraw it at any time for future processing based on that consent.
How We Use Data
We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm deposits and dates, coordinate design details, manage preparation and delivery, handle payments, maintain business records, improve website performance, and meet legal or accounting obligations.
Service Providers and Partners
We may share personal data with operational partners that help us host the website, manage communications, process payments, maintain records, or support delivery and setup arrangements. These parties act under instructions or contractual obligations appropriate to their role.
Legal Disclosures
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support the establishment, exercise, or defense of legal claims. Any disclosure is limited to what is reasonably necessary for the stated purpose.
Your Rights
Depending on your location and the applicable law, you may have rights to access your data, request correction, ask for deletion, object to certain processing, or request restriction of processing. You may also have the right to complain to the competent supervisory authority.
How to Make a Request
To exercise a privacy right, provide enough information for us to identify the relevant record and assess the request. We may ask for additional details where necessary to verify identity or to determine whether an exception applies.
Data Retention
We keep personal data only for as long as needed to manage inquiries, consultations, quotes, orders, event preparation, and related records. After that, data is deleted, anonymized, or archived where retention is required by law or for legitimate business documentation.
Policy Updates
The current version applies from the date it is published on the website. If we make material changes, we will update the policy text and may provide additional notice where appropriate.